Service Catalogue Management
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[edit] ITIL Service Catalogue Management: Overview
Process Objective: To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
Part of: Service Design
Process Owner: Service Catalogue Manager
[edit] ITIL Service Catalogue Management: Process Definition
Service Catalogue Management was added as a new process in ITIL V3. In ITIL V2, the Service Level Management process mentioned the concept of a Service Catalogue.
ITIL V3 takes this concept further, introducing a dedicated process to ensure that the Service Catalogue is up-to-date and contains reliable information. ITIL V3 introduces a clear distinction in the Service Catalogue between Business Services (services visible to the customer, defined by SLAs) and Supporting Services (services visible only inside the IT organization, defined by OLAs or UCs).
No sub-processes are specified for Service Catalogue Management according to ITIL V3.
[edit] ITIL Terms: Service Catalogue Management
- Required Modifications to Service Catalogue
- A request from a Service Management process to change the Service Catalogue. This request is sent to Service Catalogue Management if new services or service attributes must be recorded.
- Service Catalogue
- A database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.
[edit] Additional Information on Service Catalogue Management
[edit] ITIL Roles
- Service Catalogue Manager - Process Owner
- The Service Catalogue Manager is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.
