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IT Process Wiki: The ITIL Wiki
The IT Process Wiki is intended to promote more widespread use of Best Practice by IT professionals. In particular, this wiki is about ITIL, ISO 20000 and IT Service Management, and also about Process Management in general, as Process Management techniques are necessary for implementing and retaining Best Practice principles.[1]
This ITIL Wiki is run and sponsored by IT Process Maps, creators of the ITIL Process Map.
Now available: The ITIL Wiki, German Version: Unser ITIL Wiki mit ITIL V3 jetzt auch in deutscher Version.
ITIL Wiki News
As we develop the ITIL Process Map for ITIL Version 3 (ITIL V3) we will also gradually adjust this Wiki to ITIL V3 and the IT Service Management Lifecycle: See our new pages on the ITIL V3 core disciplines, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):
- Service Strategy - Service Design - Service Transition - Service Operation - Continual Service Improvement
New: Revised and enhanced - the most sought-after ITIL Checklists for ITIL V3!
The ITIL Wiki: Contents
| What is ITIL? | ITIL Knowledge: Reference material on ITIL and IT Service Management |
| ITIL Processes | Detailed descriptions of the IT Service Management processes (ITIL V3 and V2) |
| ITIL Glossary | Navigable ITIL Glossary offering direct access to all ITIL terms, ITIL process definitions and ITIL roles |
| ITIL V2 vs. ITIL Version 3 | Comparison between ITIL V3 ("ITIL Version 3") and ITIL V2 - the Main Changes and Differences |
| ITIL Checklists | A Comprehensive Collection of Checklists and Templates |
| ITIL Roles | Definitions of the ITIL Roles |
| ITIL KPIs | ITIL Key Performance Indicators |
| ITIL Implementation | ITIL Implementation in 10 Steps |
| ITIL Templates | ITIL Implementation based on ITIL Templates |
| ISO 20000 | ISO/IEC 20000 Certification for IT Organizations |
| Process Management | Advice on how to use Process Management techniques for success |
About IT Process Maps
Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries.
Our business is the provision of ready-to-use tools and know-how to support you in your IT process management projects:
The ITIL Process Map V3 is a professional, complete and well-structured process model. We designed it
- to give our customers an easy access into ITIL
- to enable them to take their ITIL or ISO 20000 initiative into their own hands, reducing the need for external consulting
The ITIL Process Map V3 for the new ITIL version 3 is available in English and German
- as a complete process model for Microsoft Visio™ and
- as a an ITIL Reference Process Model for the ARIS Process Platform™
The ITIL Process Map V3 covers all five ITIL core disciplines with the complete ITIL V3 Service Lifecycle. This includes completely revised versions of all processes known from ITIL V2.
The ITIL Process Map V2 for the established ITIL V2 de-facto-standard is available in English and German for the most widely used Process Management Applications: Microsoft Visio™, Corel iGrafx® Flowcharter™/ Process™, QMAP/ QViS Professional™ and the ARIS Process Platform™.
And here are the people behind IT Process Maps:
Stefan and Andrea Kempter
Notes
[1] ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
