ITIL Glossary

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ITIL Glossary A-Z


ITIL Glossar V3 2011
ITIL Glossary
All terms and definitions related to the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]

Names of processes, roles and ITIL inputs/ outputs that are specific to a particular version of ITIL are labeled accordingly (e.g. glossary terms introduced with ITIL 2011).

You are able to navigate the ITIL Glossary:

Related contents of this ITIL Wiki, like ITIL process definitions and role descriptions can be reached via links. [2]

Remark: The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.

 

ITIL Glossary Terms

Look up all terms or browse alphabetically:

1 ... 9
A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

 

Other languages: The ITIL Glossary, German Version and the ITIL Glossary in Spanish.

 

All ITIL Terms

For quick access, all ITIL terms and definitions "A-Z" are listed below.

Please click on one of the terms to see its definition:

 

1-9

A

B

C

D

E

F

I

K

M

N

O

P

R

S

T

U

W

 


Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.