Financial Management
From IT Process Wiki
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ITIL Version: ITIL Version 3 (ITIL V3)
Process Objective: To manage the service provider's budgeting, accounting and charging requirements.
Part of: Service Strategy
Process Owner: Financial Manager
Contents |
[edit] ITIL V3 vs. ITIL V2: Financial Management
- Essentially, the activities and process objectives of the Financial Management process are identical in ITIL V2 and V3
- Financial Management for IT Services was part of Service Delivery in ITIL V2
[edit] Sub-Processes of Financial Management (ITIL V3)
- Financial Management Support
- Process Objective: To define the necessary structures for the management of financial planning data and costs, as well as for the allocation of costs to services.
- Financial Planning
- Process Objective: To determine the required financial resources over the next planning period, and to allocate those resources for optimum benefits.
- Financial Analysis and Reporting
- Process Objective: To analyze the structure of service provisioning cost and the profitability of services. The resulting financial analysis allows Service Portfolio Management to make informed decisions when deciding about changes to the Service Portfolio.
- Service Invoicing
- Process Objective: To issue invoices for the provision of services and transmission of the invoice to the customer.
[edit] Financial Management: KPIs and Checklists
- Key Performance Indicators (KPIs) Financial Management
- Checklists Financial Management: Checklist Financial Analysis
[edit] Roles within Financial Management (ITIL V3)
- Financial Manager (Process Owner)
