Availability Management
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ITIL Version: ITIL Version 3 (ITIL V3)
Process Objective: To define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.
Part of: Service Design
Process Owner: Availability Manager
Contents |
[edit] ITIL V3 vs. ITIL V2: Availability Management
- No major differences between ITIL V2 and ITIL V3
[edit] Sub-Processes of Availability Management (ITIL V3)
- Design Services for Availability
- Process Objective: To design the procedures and technical features required to fulfill the agreed availability levels.
- Availability Testing
- Process Objective: To make sure that all availability, resilience and recovery mechanisms are subject to regular testing.
- Availability Monitoring and Reporting
- Process Objective: To provide other Service Management processes and IT Management with information related to service and component availability. This includes comparing achieved vs. agreed availability and the identification of areas where availability must be improved.
[edit] Availability Management: KPIs
[edit] Roles within Availability Management (ITIL V3)
- Availability Manager (Process Owner)
