CSI Monitoring
Objective: The objective of the ITIL process 'Monitoring of CSI Initiatives' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
Part of: Continual Service Improvement
Process Owner: CSI Manager
Process Description
A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and improvement.
To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of ITIL CSI Monitoring (.JPG) shows the key information flows (see fig. 1).
ITIL 4 describes these key activities in the general management practice of "Continual improvement".
Sub-Processes
No sub-processes are specified for ITIL CSI Monitoring.
Roles | Responsibilities
CSI Manager - Process Owner
- The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
| ITIL Role / Sub-Process | CSI Manager |
|---|---|
| Monitoring of CSI Initiatives (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Monitoring of CSI Initiatives" process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.
Notes
By: Stefan Kempter 
, IT Process Maps.
Process Description › Sub-Processes › Roles
