ITIL Wiki News
Get the latest news and to stay informed about important changes and updates to our ITIL Wiki:
Video (updated version) | ITIL RACI Matrix
Tue, 08 September 2015
The ITIL RACI matrix ("responsibility assignment matrix") provides a summary of the ITIL roles and their levels of responsibility in the ITIL processes.
The RASCI model is an extended variant of the commonly known RACI model, which defines the following responsibilities: R - Responsible, A - Accountable, S - Support, C - Consulted and I - Informed.
RACI matrices are especially useful in clarifying roles and responsibilities in cross-functional processes.
→ Watch the video: ITIL RACI Matrix
Service Portfolio Template
Fri, 07 August 2015
Are you looking for a Service Portfolio template? Our checklist will help get you started.
The Service Portfolio represents a complete list of the services managed by the service provider. It contains present contractual commitments, new service development, and retired services.
→ These are the most important contents of a Service Portfolio.
The ITIL Process Map works with Windows 10
Mon, 03 August 2015
We've thoroughly tested the ITIL® Process Map for Visio® on Windows 10, and we can now confirm that our ITIL process model works with Microsoft's new operating system.
If you are an existing customer, you may receive the latest version of the Visio add-in ("ITIL Repository Feature"), including an updated user manual, free of charge.
A recording of our popular ITIL webinars
Wed, 08 April 2015
For many years we have been conducting live webinars about ITIL and the ITIL Process Map over the internet - and of course we still offer these webinars every two weeks or so;
You can sign up here!
But our timing may not fit in with your schedule, or maybe you want to see the webinar instantly. For such cases we have now created a recorded version of the ITIL webinar that you can watch at any time:
→ Webinar: ITIL and the ITIL Process Map
→ or watch it on YouTube
Infographic now also in Arabic: How to implement ITIL in 10 steps
Mon, 23 March 2015
Check out this Arabized version of our "ITIL Implementation" infographic that breaks the task down into 10 manageable steps.
Many thanks to Mohamad Sibai, Saudi Council of Engineers, for the translation!
→ Proceed to: ITIL Implementation/ Infographic - Arabic version
IT Process Maps' new mobile-friendly site now online
Wed, 05 November 2014
Our new mobile-friendly website is up and running - check it out!
We are very excited to have finally launched a new version of our website. It now appears in friendly format for mobile device users.
Take a look and let us hear your thoughts regarding the website's design and navigation!
→ Proceed to: IT Process Maps - Home Page
YaSM - an alternative to ITIL?
Wed, 29 October 2014
Once in a while we get asked during our YaSM webinars if YaSM is an alternative to ITIL.
It almost seems quite a few people would like to avoid having to deal with ITIL and are thus looking for alternatives - but is that a good idea?
Read it now!
→ From the YaSM Blog: YaSM - an alternative to ITIL?
From the YaSM Blog: Beware of evil process templates
Sun, 05 October 2014
In a recent blog post on his ITSM portal, Jan van Bon, IT service management expert and author of many popular books on the subject, muses about people using 'ITIL process templates' making a 'fundamental mistake' ("ITIL process templates - a contradictio in terminis?"). Instead of adopting something that is already developed, organizations should 'spend serious time on designing their management system'.
Obviously, as providers of such templates we don't fully agree with Jan's line of thought ...
→ Read it now: Beware of evil process templates!
Free Problem Record Template
Fri, 19 September 2014
In ITIL, a "Problem" is defined as the cause of one or more Incidents. The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure.
The following template lists the typical contents of a Problem Record.
→ Details: The Problem Record
Launch of the free YaSM Service Management Wiki
Sat, 06 September 2014
The YaSM Wiki provides a complete overview of service management according to YaSM®.
The wiki is the ideal starting point if you would like to learn more about YaSM and service management in general.
→ Read it now: Launch of the free YaSM Wiki
→ Proceed to the YaSM Wiki: YaSM Wiki main page
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New: A Bridge between ITIL 2011 and the ISO 20000:2011 Standard
Wed, 13 June 2012
The ITIL® - ISO 20000 Bridge has been brought in line with the latest version of ISO 20000:2011. It is now available as an add-on to the ITIL® Process Map.
The new version of the ITIL® - ISO 20000 Bridge helps IT organizations and IT Service Providers to develop ITIL 20000 compliant processes and serves as a guideline during the preparation for the ISO-20000:2011 certification audit.
Now available: ITIL Process Map 2011
Sat, 14 April 2012
Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance. → Details ...
IT Process Maps on Google Plus
Thu, 19 January 2012
IT Process Maps is now on Google+, where we'll keep you updated about new posts and any other news relevant to ITIL, ISO 20000, ITIL process management and the latest news on our ITIL Wiki.
Please add us to your circles: ITIL Process Map - IT Process Maps on Google+.
