KPIs Process Evaluation

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KPI's ITIL Process Evaluation

ITIL Process: ITIL CSI - Continual Service Improvement - Process Evaluation

Source: Key Performance Indicators for ITIL Process Evaluation from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI)	Definition
Number of Process Benchmarkings, Maturity Assessments, and Audits	Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period
Number of Process Evaluations	Number of formal Service Evaluations carried out
Number of identified Weaknesses	Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
Number of CSI Initiatives	Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations
Number of completed CSI Initiatives	Number of CSI initiatives which were completed during the reporting period