KPIs Service Portfolio Management
From IT Process Wiki
ITIL Processes: ITIL Service Strategy - Service Portfolio Management and Strategy Management for IT Services
Source: Key Performance Indicators for ITIL Service Portfolio Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Planned New Services | Percentage of new services which are developed following a strategic review |
| Number of Unplanned New Services | Percentage of new services which are developed without being triggered by strategic reviews |
| Number of Strategic Initiatives | Number of strategic initiatives launched from the Service Portfolio Management process |
| Number of new Customers | Number of newly won customers |
| Number of lost Customers | Number of customers which were lost to competing service providers |
→ back to: ITIL Key Performance Indicators
