ITIL Change Evaluation
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ITIL Change Evaluation aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.
Part of: Service Transition
Process Owner: Change Manager
ITIL Change Evaluation
Process Description
In ITIL 2011 a Change Evaluation process has been added, following a clarification in the ITIL® books that the purpose of this process is the evaluation of Major Changes.
Change Evaluation is called upon by the Change Management process at various points in a Change’s lifecycle to perform a Change assessment.
These are the ITIL Change Evaluation sub-processes:
- Change Evaluation prior to Planning
- Process Objective: To assess a proposed major Change before authorizing the Change planning phase.
- Change Evaluation prior to Build
- Process Objective: To assess a proposed major Change before authorizing the Change build phase.
- Change Evaluation prior to Deployment
- Process Objective: To assess a proposed major Change before authorizing the Change deployment phase.
- Change Evaluation after Deployment
- Process Objective: To assess a major Change after it has been implemented, to verify if the Change has met its objectives and to identify any lessons to be learned.
Downloads
Use the following links to open the process overview of Change Evaluation showing the most important interfaces:
ITIL Terms
- Change Evaluation Report
- Certain types of major Changes, like the introduction of a new service or a substantial change to an existing service, require formal Change evaluations before being authorized. The results of a formal Change evaluation are documented in a Change Evaluation Report. Change evaluations may be used at different points in a Change’s lifecycle, for example before authorizing the Change/Release build or during the Post Implementation Review.
ITIL Roles
- Change Manager - Process Owner
- The Change Manager authorizes and documents all changes in the IT Infrastructure and its components (Configuration Items), in order to maintain a minimum amount of interruptive effects upon the running operation.
- In the case of further-reaching changes, he involves the Change Advisory Board (CAB).
| Responsibility Matrix: ITIL Change Evaluation | ||
| ITIL Role | Sub-Process | Change Manager | Andere beteiligte Rollen |
|---|---|---|
| Change-Evaluierung vor Planungs-Start | A[1]R[2] | R[3] |
| Change-Evaluierung vor Build-Start | A | R[3] |
| Change-Evaluierung vor Deployment-Start | A | R[3] |
| Change-Evaluierung nach Deployment | A | R[3] |
Erläuterungen
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Change Evaluation process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within Change Evaluation.
[3] In cooperation, as appropriate: Applications Analyst, Technical Analyst, Configuration Manager, Project Manager, Risk Manager and others. Role descriptions...
