IT Operations Control
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IT Operations Control aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
Part of: Service Operation (Servicebetrieb)
Process Owner: IT Operations Manager
IT Operations Control
Process Description
ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.
Rather, ITIL 2011 (ITIL V3 2011 Edition) highlights the most important activities and assists in identifying important interfaces with other Service Management processes.
IT Operations Control was covered within IT Operations Management in ITIL 2007.
No sub-processes are specified for IT Operations Control.
ITIL Roles
- IT Operations Manager - Process Owner
- An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
- IT Operator
- IT Operators are the staff who perform the day-to-day operational activities.
- Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
Downloads
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Use the following links to open the process overview of IT Operations Control showing the most important interfaces: |
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