Checklist Request for Change (RFC)

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<seo metakeywords="rfc itil, request for change itil, change request itil" metadescription="RFC Template. A Request for Change (RFC) comprises the following information: Unique Change ID; Initiator of the RFC ..." />

Checklist Request for Change (RFC) - ITIL V2
Checklist Request for Change (RFC) - ITIL V2


→ see also: Checklist RFC according to ITIL V3

ITIL Process: ITIL V2 Service Support - Change Management

Checklist Category: Checklists for Change Management

Source: Checklist "Request for Change - RFC" ITIL Process Map V2


An RFC comprises the following information:

  • Unique Change ID
  • Initiator of the RFC
  • Date of submission
  • Short description of the Change being applied for
  • Reason for the Change to be implemented (Business Case)
  • Effects upon:
    • Business areas on the client-side
    • IT Services
    • IT Infrastructure components (CIs)
    • Technology spectrum (is a new technology being introduced?)
  • Risks during the implementation of the Change
    • Types of risk
    • Counter-measures (e.g. reversion procedure)
  • Predicted/suggested time schedule for the implementation
  • Resources for the implementation
    • Required personnel resources (from which areas?)
    • Estimated work effort for the required personnel resources
    • Necessary training measures
      • Users on the client-side
      • IT Employees
    • Cost estimate
    • Statement as to whether the costs are included in the planning of the budget
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