CSI Monitoring
<seo metakeywords="csi monitoring, itil csi monitoring" metadescription="CSI Monitoring: ITIL process definition - subprocesses - Additional information on ITIL CSI Monitoring." />
ITIL CSI Monitoring: Overview
Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
Part of: Continual Service Improvement
Process Owner: CSI Manager
ITIL CSI Monitoring: Process Definition
ITIL V2 contained some Continual Service Improvement activities within the Service Level Management process, for example holding Service Reviews and managing a Service Improvement Plan.
ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.
Sub-Processes
No sub-processes are specified for ITIL CSI Monitoring.
Downloads
Use the following links to open the process overview of CSI Monitoring showing the most important interfaces:
Additional Information on CSI Monitoring
ITIL Roles
- CSI Manager - Process Owner
- The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service :He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
Home > ITIL Processes > Continual Service Improvement (CSI) > CSI Monitoring
