KPIs Service Portfolio Management

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KPI's Service Portfolio Management
KPI's Service Portfolio Management


ITIL Process: ITIL V3 Service Strategy - Service Portfolio Management


Source: Key Performance Indicators for ITIL Service Portfolio Management from the ITIL Process Map V3


Key Performance Indicator (KPI) Definition
Number of Planned New Services Percentage of new services which are developed, being triggered by Service Portfolio Management
Number of Unplanned New Services Percentage of new services which are developed without being triggered by Service Portfolio Management
Number of Strategic Initiatives Number of strategic initiatives launched from the Service Portfolio Management process
Number of New Customers Number of newly won customers
Number of Lost Customers Number of customers which were lost to competing service providers


back to: ITIL Key Performance Indicators

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