KPIs Process Evaluation
From IT Process Wiki
ITIL Process: ITIL V3 CSI - Kontinuierliche Serviceverbesserung - Process Evaluation
Source: Key Performance Indicators for ITIL Process Evaluation from the ITIL Process Map V3
| Kennzahl (KPI) | Definition |
|---|---|
| Number of Process Benchmarkings, Maturity Assessments, and Audits | Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period |
| Number of Process Evaluations | Number of formal Service Evaluations carried out |
| Number of Identified Weaknesses | Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives |
back to: ITIL Key Performance Indicators
