KPIs Service Validation and Testing

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KPI's Service Validation and Testing
KPI's Service Validation and Testing


ITIL Process: ITIL V3 Service Transition - Service Validation and Testing


Source: Key Performance Indicators for ITIL Service Validation and Testing from the ITIL Process Map V3


Key performance Indicator (KPI) Definition
Percentage of Failed Release Component Acceptance Tests Percentage of release components which fail to pass acceptance tests
Number of Identified Errors Number of identified errors during release testing
  • per release
Time for Error Fixing Time until re-submission of fixed release components
Incidents Caused by New Releases Number of Incidents attributable to new releases
Percentage of Failed Service Acceptance Tests Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off


back to: ITIL Key Performance Indicators

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