Service Catalogue Management
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ITIL Version: ITIL Version 3 (ITIL V3)
Process Objective: To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
Part of: Service Design
Process Owner: Service Catalogue Manager
ITIL V3 vs. ITIL V2: Service Catalogue Management
- Service Catalogue Management was added as a new process in ITIL V3
- In ITIL V2, the Service Level Management process mentioned the concept of a Service Catalogue
- ITIL V3 takes this concept further, introducing a dedicated process to ensure that the Service Catalogue is up-to-date and contains reliable information
- ITIL V3 introduces a clear distinction in the Service Catalogue between Business Services (services visible to the customer, defined by SLAs), Supporting Services (services visible only inside the IT organization, defined by OLAs or UCs)
Sub-Processes of Service Catalogue Management (ITIL V3)
- no sub-processes specified
Roles within Service Catalogue Management (ITIL V3)
- Service Catalogue Manager (Process Owner)
