KPIs Change Management
From IT Process Wiki
| diese Seite auf Deutsch |
|---|
ITIL Process: Service Support - Change Management
| Key performance Indicator (KPI) | Definition |
|---|---|
| Number of Major Changes | Number of major changes, which necessitate approval by the CAB (Change Advisory Board) |
| Number of CAB Meetings | Number of CAB (Change Advisory Board) meetings |
| Time for Change Clearance | Average time from registering an RFC with Change Management until Change clearance |
| Change Acceptance Rate | Number of accepted vs. rejected RFCs |
