Event Management

	diese Seite auf Deutsch

ITIL Version: ITIL Version 3 (ITIL V3)

Process Objective: To filter and categorize Events and to decide on appropriate actions. Event Management is one of the main activities of Service Operations.

Part of: Service Operation

Process Owner: IT Operations Manager

ITIL V3 vs. ITIL V2: Event Management

Essentially, the activities and process objectives of the Event Management process are identical in ITIL V2 and V3 (Event Management is part of ICT Infrastructure Management in ITIL V2)
Interfaces between Event Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure

Sub-Processes of Event Management (ITIL V3)

Maintenance of Event Monitoring Mechanisms and Rules: Process Objective: To set up and maintain the mechanisms for generating meaningful Events and effective rules for their filtering and correlating.

Event Filtering and Categorization: Process Objective: To filter out Events which can be ignored, and to assign categories to Events indicating their significance.

Event Correlation and Response Selection: Process Objective: To interpret the meaning of an Event and select a suitable response.

Event Review and Closure

Process Objective: To check if Events have been handled appropriately and may be closed. This process also makes sure that Event logs are analysed in order to identify trends or patterns which suggest corrective action must be taken.