Checklist Request for Change (RFC)

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ITIL Process: Service Support - Change Management

Checklist Category: Checklists for Change Management


An RFC comprises the following information:

  • Unique Change ID
  • Initiator of the RFC
  • Date of submission
  • Short description of the Change being applied for
  • Reason for the Change to be implemented (Business Case)
  • Effects upon:
    • Business areas on the client-side
    • IT Services
    • IT Infrastructure components (CIs)
    • Technology spectrum (is a new technology being introduced?)
  • Risks during the implementation of the Change
    • Types of risk
    • Counter-measures (e.g. reversion procedure)
  • Predicted/suggested time schedule for the implementation
  • Resources for the implementation
    • Required personnel resources (from which areas?)
    • Estimated work effort for the required personnel resources
    • Necessary training measures
      • Users on the client-side
      • IT Employees
    • Cost estimate
    • Statement as to whether the costs are included in the planning of the budget
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