IT Facilities Management
Objective: The objective of ITIL Facilities Management is to manage the physical environment where the IT infrastructure is located. This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
Part of: Service Operation
Process Owner: Facilities Manager
Process Description
Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the new ITIL V3 books.
The interfaces between IT Facilities Management and the other ITIL processes have been adjusted to reflect the new ITIL V3 process structure. The process overview (Fig. 1) shows the key information flows.
Note: The official ITIL publications present Facilities Management as a "function".
Sub-Processes
No sub-processes are specified for ITIL Facilities Management.
Roles | Responsibilities
Facilities Manager - Process Owner
- The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located.
- This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
| Responsibility Matrix: ITIL Facilities Management | |
| ITIL Role / Sub-Process | Facilities Manager |
|---|---|
| Facilities Management (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Facilities Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.
Notes
By: Stefan Kempter 
, IT Process Maps.
Overview › Process Description › Roles
