KPIs Change Management

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KPI's Change Management

ITIL Process: ITIL Service Transition - Change Management

Source: Key Performance Indicators for ITIL Change Management from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI)	Definition
Number of Major Changes	Number of major changes assessed by the CAB (Change Advisory Board)
Number of CAB Meetings	Number of CAB (Change Advisory Board) meetings
Time for Change Approval/ Rejection	Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected)
Change Acceptance Rate	Number of accepted vs. rejected RFCs
Number of Emergency Changes	Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board)