ITIL Process: ITIL Service Design - Availability Management
Source: Key Performance Indicators for ITIL Availability Management from the ITIL Process Map
→ back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Service Availability |
|
| Number of Service Interruptions |
|
| Duration of Service Interruptions |
|
| Availability Monitoring |
|
| Availability Measures |
|
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