Checklist Capacity Report

Checklist Capacity Report - Template Capacity Report

 

ITIL Process: ITIL Service Design - Capacity Management

Checklist Category: ITIL Templates - Capacity Management

Source: Checklist "Capacity Report" from the ITIL Process Map V2

 

The Capacity Report is a preliminary document to the Service Level Report:

• For all IT Services
  • Details of Service capacities
    • Agreed capacities
    • Measured capacity usage
  • Details of performance
    • Agreed performance
    • Measured performance
  • Trend analyses
    • Expected increase/ decrease in the demand for Service capacities
    • Threshold values, whose attainment trigger the start of measures for the expansion of Service capacities
• Incidents leading to reduced Service capacities or performance
  • In the past (prolonged Service failures etc.)
    • Type of the incident
    • Causes
    • Counter-measures for the elimination of the failure
    • Measures for the future avoidance of similar failures
  • In the future (i.e. planned prolonged downtimes to Services)
• Analysis of the effects upon IT capacities by
  • Changes/ additions/ cancellations of IT Services
  • Forthcoming Changes
  • New technologies
  • External changes, e.g. of a judicial type
• Running and planned measures for the increase of Service capacities or performance