Checklist Problem Report
![Checklist Problem Report - Template Problem Report](/images/f/f8/ITIL-Wiki-deutsch.jpg)
ITIL Process: ITIL Service Operation - Problem Management
Checklist Category: ITIL Templates - Problem Management
Source: Checklist "Problem Report" from the ITIL Process Map V2
The Problem Manager's report includes the following information:
- Statistical evaluations
- Outstanding Problems
- According to duration since creation of the Problem Record
- According to categories
- Resolution times of closed Problems
- According to duration
- According to categories
- Trend analyses
- Outstanding Problems
- Problems with special importance regarding Availability, Capacity, IT Service Continuity and IT Security Management
- Description
- Problem cause
- Applied resolution strategy
- Elimination of the root cause
- Possible Workarounds
- Time schedule for the resolution of the Problem
- Other important Problems with extensive effects upon the quality of the IT Services
- Description
- Problem cause
- Applied resolution strategy
- Elimination of the root cause
- Possible Workarounds
- Time schedule for the resolution of the Problem