ITIL KPIs Continual Service Improvement
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![DE - ES - ITIL KPI's Continual Service Improvement CSI](/images/thumb/6/6d/ITIL-Wiki-de-es.jpg/100px-ITIL-Wiki-de-es.jpg)
ITIL Process: CSI - Continual Service Improvement according to ITIL 2011
Source: Key Performance Indicators for ITIL CSI from the ITIL Process Map
→ back to: ITIL Key Performance Indicators
ITIL KPIs Service Review
Key Performance Indicator (KPI) | Definition |
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Number of Service Reviews |
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Number of identified Weaknesses |
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ITIL KPIs Process Evaluation
Key Performance Indicator (KPI) | Definition |
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Number of Process Benchmarkings, Maturity Assessments, and Audits |
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Number of Process Evaluations |
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Number of identified Weaknesses |
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Number of CSI Initiatives |
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Number of completed CSI Initiatives |
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ITIL KPIs Definition of CSI Initiatives
Key Performance Indicator (KPI) | Definition |
---|---|
Number of CSI Initiatives |
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Number of completed CSI Initiatives |
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