KPIs Process Evaluation
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<seo metakeywords="kpi process evaluation, kpis process evaluation, itil process evaluation kpi" metadescription="Process Evaluation: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 CSI - Continual Service Improvement - Process Evaluation
Source: Key Performance Indicators for ITIL Process Evaluation from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Process Benchmarkings, Maturity Assessments, and Audits | Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period |
| Number of Process Evaluations | Number of formal Service Evaluations carried out |
| Number of identified Weaknesses | Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives |
| Number of CSI Initiatives | Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations |
| Number of completed CSI Initiatives | Number of CSI initiatives which were completed during the reporting period |
→ back to: ITIL Key Performance Indicators
