KPIs Change Management
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<seo metakeywords="kpi change management, kpis change management, itil change kpi" metadescription="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Transition - Change Management
Source: Key Performance Indicators for ITIL Change Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Major Changes | Number of major changes assessed by the CAB (Change Advisory Board) |
| Number of CAB Meetings | Number of CAB (Change Advisory Board) meetings |
| Time for Change Approval/ Rejection | Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected) |
| Change Acceptance Rate | Number of accepted vs. rejected RFCs |
| Number of Emergency Changes | Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board) |
→ back to: ITIL Key Performance Indicators
