KPIs Service Validation and Testing
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ITIL Process: ITIL 2011 Service Transition - Service Validation and Testing
Source: Key Performance Indicators for ITIL Service Validation and Testing from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Percentage of failed Release Component Acceptance Tests | Percentage of release components which fail to pass acceptance tests |
| Number of identified Errors | Number of identified errors during release testing
|
| Time for Error Fixing | Time until re-submission of fixed release components |
| Incidents caused by New Releases | Number of Incidents attributable to new releases |
| Percentage of failed Service Acceptance Tests | Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off |
→ back to: ITIL Key Performance Indicators
