KPIs Availability Management
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ITIL Process: ITIL 2011 Service Design - Availability Management
Source: Key Performance Indicators for ITIL Availability Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Service Availability | Availability of IT Services relative to the availability agreed in SLAs and OLAs |
| Number of Service Interruptions | Number of service interruptions |
| Duration of Service Interruptions | Average duration of service interruptions |
| Availability Monitoring | Percentage of services and infrastructure components under availability monitoring |
| Availability Measures | Number of implemented measures with the objective of increasing availability |
→ back to: ITIL Key Performance Indicators
