IT Operations Control

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DE - IT Operations Control

 

Overview

Objective: IT Operations Control aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.

Part of: Service Operation

Process Owner: IT Operations Manager

 

Process Description

ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.

ITIL IT Operations Control

Rather, ITIL 2011 highlights common operational activities and assists in identifying important interfaces with other Service Management processes.

The process overview of IT Operations Control is showing the most important interfaces (see Figure 1).

 

Remark: In ITIL V3, IT Operations Control activities were covered in the process "IT Operations Management".

 

Sub-Processes

No sub-processes are specified for IT Operations Control.

 

Roles | Responsibilities

IT Operations Manager - Process Owner

An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

IT Operator

IT Operators are the staff who perform the day-to-day operational activities.

Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.

 

Responsibility Matrix: IT Operations Control
ITIL Role / Sub-Process	IT Operations Manager	IT-Operator
IT Operations Control (no sub-processes specified)	A[1]	R[2]

 

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the IT Operations Control process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.