KPIs Change Management
From IT Process Wiki
<seo metakeywords="kpi change management, kpis change management, itil change kpi" metadescription="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Transition - Change Management
Source: Key Performance Indicators for ITIL Change Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Major Changes | Number of major changes, which necessitate approval by the CAB (Change Advisory Board) |
| Number of CAB Meetings | Number of CAB (Change Advisory Board) meetings |
| Time for Change Clearance | Average time from registering an RFC with Change Management until Change clearance |
| Change Acceptance Rate | Number of accepted vs. rejected RFCs |
→ back to: ITIL Key Performance Indicators
