Application Development and Customization
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ITIL Application Development and Customization
ITIL Application Development and Customization aims to make available applications and systems which provide the required functionality for IT services. ITIL Application Development includes the development and maintenance of custom applications as well as the customization of products from software vendors.
Part of: Service Transition
Process Owner: Application Developer
Process: ITIL Application Development and Customization
Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like service design and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages
Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL V3 process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service.
Note: ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.
Sub-Processes
No sub-processes are specified for ITIL Application Development and Customization.
ITIL Terms: ITIL Application Development
- End-User Documentation
- A document for end-users, describing how to use an application or system.
- Operational Documentation
- A document describing the procedures required to run and maintain an application or infrastructure component.
Additional Information
ITIL Roles
- Application Developer - Process Owner
- A role responsible for ensuring that a process is fit for purpose. The Process Owner’s responsibilities include sponsorship, design, and continual improvement of the process and its metrics.
- This role is often assigned to staff holding one of the major Service Management roles (e.g. the Incident Manager is the Process Owner of the Incident Management process).
Downloads
Overview ITIL Application Development
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Use the following links to open the process overview of ITIL Application Development showing the most important interfaces: |
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