CSI Monitoring

ITIL Version: ITIL Version 3 (ITIL V3)

Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

Part of: Continual Service Improvement

Process Owner: CSI Manager

ITIL V3 vs. ITIL V2: CSI Monitoring

• ITIL V2 contained some Continual Service Improvement activities within the Service Level Management process, for example holding Service Reviews and managing a Service Improvement Plan
• ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.

Sub-Processes of CSI Monitoring (ITIL V3)

Overview of the CSI Monitoring Process, ITIL V3 (.pdf)

• no sub-processes specified

Roles within CSI Monitoring (ITIL V3)

• CSI Manager (Process Owner)

Related ITIL Glossary Terms

• no specific glossary terms assigned