Service Asset and Configuration Management
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ITIL Version: ITIL Version 3 (ITIL V3)
Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships. This process is also responsible for tracking and reporting the value and ownership of financial assets throughout their Lifecycle.
Part of: Service Transition
Process Owner: Configuration Manager
ITIL V3 vs. ITIL V2: Service Asset and Configuration Management
- Activities and process objectives of the Service Asset and Configuration Management process are broadly identical in ITIL V2 and V3
- ITIL V3 introduces the "Configuration Management System (CMS)" as a logical data model, encompassing several Configuration Management Databases (CMDBs).
Sub-Processes of Service Asset and Configuration Management (ITIL V3)
- Configuration Management Support
- Process Objective: To define and update the CMS structure in such a way that it can hold the required information related to CIs, including their attributes and relationships.
- Configuration Verification and Audit
- Process Objective: To perform regular checks, ensuring that the information contained in the CMS is an exact representation of the CIs actually installed in the live production environment.
Roles within Service Asset and Configuration Management (ITIL V3)
- Configuration Manager (Process Owner)
