Service Portfolio Management

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ITIL Version: ITIL Version 3 (ITIL V3)

Process Objective: To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.

Part of: Service Strategy

Process Owner: Service Portfolio Manager


Sub-Processes of Service Portfolio Management (ITIL V3)

Overview of the Service Portfolio Management Process, ITIL V3 (.pdf)
Strategic Service Assessment
Process Objective: To assess the present situation of the service provider within its current market spaces. This includes an assessment of current service offerings, customer needs and competing offers from other service providers.
Service Strategy Definition
Process Objective: To define the overall goals the service provider should pursue in its development, and to identify what services will be offered to what customers or customer segments, based on the results of the Strategic Service Assessment.
Service Portfolio Update
Process Objective: To adjust the contents of the Service Portfolio, reflecting changes in the Service Strategy or changes to the services' status.
Strategic Planning
Process Objective: To define, initiate and control the programs and projects required to execute the Service Strategy.


Roles within Service Portfolio Management (ITIL V3)

Related ITIL Glossary Terms

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