Project Management - Transition Planning and Support

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ITIL Version: ITIL Version 3 (ITIL V3)

Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.

Part of: Service Transition

Process Owner: Project Manager

Transition Planning and Support is a new process in ITIL V3; ITIL V2 covered some aspects of this process within Release Management but ITIL V3 provides considerably enhanced guidance
Transition Planning and Support in ITIL V3 is actually about managing service transition projects, so at IT Process Maps we decided to make this clear by slightly changing its name to "Project Management (Transition Planning and Support)"
ITIL V3 does not provide a detailed explanation of all aspects of Project Management but highlights the most important activities and assists in identifying interfaces with the other Service Management processes. However, having a basic Project Management process defined will provide a good starting point for introducing best-practice Project Management frameworks like PRINCE2 or PMBOK (as recommended in the ITIL V3 books)

Project Initiation: Process Objective: To define stakeholders, responsibilities and resources available to the the project, as well as documenting risks, constraints and assumptions affecting the project.

Initial Project Planning: Project Objective: To create the initial Project Plan, defining deliverables, milestones, activities and resources for a project.

Project Controlling: Process Objective: To monitor project progress and resource consumption, and to initiate corrective action if required.

Project Reporting and Communication: Process Objective: To provide an overall summary of all planned or ongoing Service Transition projects as an information for customers and other Service Management processes.