Application Development and Customization

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ITIL Version: ITIL Version 3 (ITIL V3)

Process Objective: To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors.

Part of: Service Transition

Process Owner: Application Developer

ITIL V3 vs. ITIL V2: Application Development and Customization

Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like service design and rollout
At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages
Even if Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL V3 process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service

Sub-Processes of Application Development and Customization (ITIL V3)

no sub-processes specified

Note: ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.