ITIL KPIs Continual Service Improvement
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Key Performance Indicators (KPIs) for the Continual Service Improvement (CSI) processes from the ITIL Process Map.
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ITIL KPIs Service Review
Key Performance Indicator (KPI) | Definition |
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Number of Service Reviews |
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Number of identified Weaknesses |
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ITIL KPIs Process Evaluation
Key Performance Indicator (KPI) | Definition |
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Number of Process Benchmarkings, Maturity Assessments, and Audits |
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Number of Process Evaluations |
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Number of identified Weaknesses |
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Number of CSI Initiatives |
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Number of completed CSI Initiatives |
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ITIL KPIs Definition of CSI Initiatives
Key Performance Indicator (KPI) | Definition |
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Number of CSI Initiatives |
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Number of completed CSI Initiatives |
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Link to this page: | https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Continual_Service_Improvement |
Languages: | English | Deutsch | español |
Author: | Andrea Kempter, IT Process Maps ![]() |