KPIs Service Validation and Testing

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KPI's Service Validation and Testing

ITIL Process: ITIL Service Transition - Service Validation and Testing

Source: Key Performance Indicators for ITIL Service Validation and Testing from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI)	Definition
Percentage of failed Release Component Acceptance Tests	Percentage of release components which fail to pass acceptance tests
Number of identified Errors	Number of identified errors during release testing per release
Time for Error Fixing	Time until re-submission of fixed release components
Incidents caused by New Releases	Number of Incidents attributable to new releases
Percentage of failed Service Acceptance Tests	Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off