Checklist CMDB Audit Protocol
From IT Process Wiki
ITIL Process: ITIL Service Transition - Configuration Management
Checklist Category: ITIL Templates - Configuration Management
Source: Checklist "CMDB Audit Report" from the ITIL Process Map V2
The following information is recorded within the CMDB Audit Report:
- Date and time of the audit
- Person in charge
- Audited area of the CMDB (types of CIs, which were audited)
- Audited area of business (organizational areas or departments, in which the audit was carried out)
- Method of audit (i.e. based on automated tools, manual audit)
- Results of the audit
- Revealed differences between CMDB and actual CIs installed
- Effects of the deviations
- Corrections carried out to the CMDB
- Improvement potentials
- Reasons for the revealed differences between CMDB and actual CIs installed
- Measures for the future avoidance of the differences
- Description
- Person in charge
