CSI Monitoring
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ITIL Monitoring of CSI Initiatives
The objective of the process Monitoring of CSI Initiatives is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
Part of: Continual Service Improvement
Process Owner: CSI Manager
Process: ITIL CSI Monitoring
ITIL V2 contained some Continual Service Improvement activities within the Service Level Management process, for example holding Service Reviews and managing a Service Improvement Plan.
ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.
Sub-Processes
No sub-processes are specified for ITIL CSI Monitoring.
Additional Information
ITIL Roles
- CSI Manager - Process Owner
- The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service :He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
Downloads
Overview: Monitoring of CSI Initiatives
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Use the following links to open the process overview of CSI Monitoring showing the most important interfaces: |
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