KPIs Availability Management
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ITIL Process: ITIL V3 Service Design - Availability Management
Source: Key Performance Indicators for ITIL Availability Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Service Availability | Availability of IT Services relative to the availability agreed in SLAs |
| Duration of Service Interruptions | Average duration of interruptions to IT-Services |
| Number of Service Interruptions | Number of interruptions to the IT Services |
| Availability Monitoring | Percentage of relevant infrastructure components, of which the availability is automatically monitored |
| Availability Measures | Number of implemented measures with the objective of increasing availability |
→ back to: ITIL Key Performance Indicators
