IT Facilities Management: Difference between revisions

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<meta name="twitter:description" content="ITIL Facilities Management verwaltet die technischen Anlagen und Einrichtungen, in der die IT-Infrastruktur untergebracht ist. Dieser Prozess umfasst alle Aspekte der Verwaltung der Anlagen und Einrichtungen.">
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==Process Description==
==Process Description==


[[Image:It-facilities-management.jpg|right|thumb|375px|alt=ITIL Facilities Management ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:It-facilities-management.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_facilities_management_itilv3.pdf ITIL Facilities Management]]]
[[Image:It-facilities-management.jpg|right|thumb|500px|alt=ITIL Facilities Management ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:It-facilities-management.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_facilities_management_itilv3.pdf ITIL Facilities Management (.pdf)]]]
Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the new ITIL V3 books.  
Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the ITIL V3 books.  


The interfaces between IT Facilities Management and the other ITIL processes have been adjusted to reflect the new ITIL V3 process structure. The process overview ([[Media:It-facilities-management.jpg|Fig. 1]]) shows the key information flows.
The interfaces between IT Facilities Management and the other ITIL processes have been adjusted to reflect the new ITIL V3 process structure. The process overview ([[Media:It-facilities-management.jpg|fig. 1]]) shows the key information flows.


''Note'': The official ITIL publications present Facilities Management as a "[[ITIL Functions|function]]".
''Note'': The official ITIL V3 publications present Facilities Management as a "[[ITIL Functions|function]]".
 
<p>&nbsp;</p>


==Sub-Processes==
==Sub-Processes==
No sub-processes are specified for [[IT Facilities Management|ITIL Facilities Management]].
No sub-processes are specified for [[IT Facilities Management|ITIL Facilities Management]].


<p>&nbsp;</p>
<p style="clear:both;">&nbsp;</p>
<br style="clear:both;"/>


==Roles | Responsibilities==
==Roles | Responsibilities==
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<p>&nbsp;</p>
<p>&nbsp;</p>


{| border="1" cellpadding="5" cellspacing="0" style="margin-left: auto; margin-right: auto; text-align:center;" valign="top"
{| class="wikitable" style="background: white;"
|-
|-
|style="vertical-align:top; text-align:center" colspan="2" style="background:#ffffdd;"| '''Responsibility Matrix: ITIL Facilities Management'''
|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"| '''Responsibility Matrix: ITIL Facilities Management'''
|-
|-
!style="background:#ffffee; width: 65%; text-align:center"| ITIL Role / Sub-Process
! style="background:#ffffee; width: 65%; text-align:center"| ITIL Role / Sub-Process
! style="background:#ffffee;" | [[IT Facilities Management#Facilities Manager|Facilities Manager]]
! style="background:#eeeeee" | [[IT Facilities Management#Facilities Manager|Facilities Manager]]
|-
|-
|style="text-align:left;" |[[IT Facilities Management|Facilities Management]]<br /> ''(no sub-processes specified)''
|style="text-align:left;" |[[IT Facilities Management|Facilities Management]]<br /> ''(no sub-processes specified)''
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|-
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<p>&nbsp;</p>


'''Remarks'''
'''Remarks'''
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<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.</span>
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.</span>
<p>&nbsp;</p>


==Notes==
==Notes==
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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|IT Facilities Management]][[Category:ITIL Facilities Management|!]]
[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|IT Facilities Management]][[Category:ITIL Facilities Management|!]]
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Revision as of 10:59, 3 August 2020

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Objective: The objective of ITIL Facilities Management is to manage the physical environment where the IT infrastructure is located. This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.

Part of: Service Operation

Process Owner: Facilities Manager

 

Process Description

ITIL Facilities Management ITIL
ITIL Facilities Management (.pdf)

Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the ITIL V3 books.

The interfaces between IT Facilities Management and the other ITIL processes have been adjusted to reflect the new ITIL V3 process structure. The process overview (fig. 1) shows the key information flows.

Note: The official ITIL V3 publications present Facilities Management as a "function".

Sub-Processes

No sub-processes are specified for ITIL Facilities Management.

 

Roles | Responsibilities

Facilities Manager - Process Owner

  • The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located.
  • This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.

 

Responsibility Matrix: ITIL Facilities Management
ITIL Role / Sub-Process Facilities Manager
Facilities Management
(no sub-processes specified) 		A[1]R[2]

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Facilities Management process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.

Notes

By:  Stefan Kempter , IT Process Maps.

 

Overview  › Process Description  › Roles

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