Compliance Management: Difference between revisions
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<meta name="twitter:description" content="Compliance Management aims to ensure IT services, processes and systems comply with enterprise policies and legal requirements."> | |||
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<meta name="twitter:image:alt" content="Overview of Compliance Management. This image illustrates the Compliance Management process according to ITIL, highlighting the most important interfaces of ITIL Compliance Management."> | |||
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==Process Description== | ==Process Description== | ||
[[Image:Itil-compliance-management.jpg|right|thumb| | [[Image:Itil-compliance-management.jpg|right|thumb|500px|alt=Compliance Management ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-compliance-management.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_compliance_management_itilv3.pdf ITIL Compliance Management]]] | ||
Compliance management is not on the list of official ITIL 2011 processes, but compliance issues are addressed in several ITIL processes, and compliance is an increasingly important topic for IT organizations. So there are good reasons for organizations to define and implement a compliance management process, and at IT Process Maps we have decided to introduce a specific Compliance Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL® Process Map]. | Compliance management is not on the list of official ITIL 2011 processes resp. ITIL 4 practices, but compliance issues are addressed in several ITIL processes, and compliance is an increasingly important topic for IT organizations. So there are good reasons for organizations to define and implement a compliance management process, and at IT Process Maps we have decided to introduce a specific Compliance Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL® Process Map]. | ||
ITIL does not provide a detailed explanation of all aspects of Compliance Management. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes. | ITIL does not provide a detailed explanation of all aspects of Compliance Management. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes. | ||
Following the introduction of Design Coordination in | Following the introduction of Design Coordination in ITIL 2011 the information flows have been adapted slightly. The process overview of [[Media:Itil-compliance-management.jpg|ITIL Compliance Management (.JPG)]] shows the key information flows (see fig. 1). | ||
==Sub-Processes== | ==Sub-Processes== | ||
No sub-processes are specified for [[Compliance Management|ITIL Compliance Management]]. | No sub-processes are specified for [[Compliance Management|ITIL Compliance Management]]. | ||
== Definitions == | == Definitions == | ||
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<p><span itemprop="name">The following <a href="/index.php/ | <p><span itemprop="name">The following <a href="/index.php/ITIL_Glossary#ITIL_Glossary_A-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in the ITIL Compliance Management process to represent process outputs and inputs:</span> | ||
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<p><b><span id="Compliance_Register" itemprop="itemListElement">Compliance Register</span></b> | <p><b><span id="Compliance_Register" itemprop="itemListElement">Compliance Register</span></b> | ||
</p> | </p> | ||
<ul><li itemprop="description">The Compliance Register is a tool used by the Compliance Management process to keep an overview of all compliance requirements and the measures applied to ensure their enforcement. | <ul><li itemprop="description">The Compliance Register is a tool used by the Compliance Management process to keep an overview of all compliance requirements and the measures applied to ensure their enforcement. | ||
</li></ul> | </li></ul> | ||
<p><b><span id="Compliance_Review" itemprop="itemListElement">Compliance Review</span></b> | |||
</p> | </p> | ||
<ul><li itemprop="description">The Compliance Review documents the results of regular process and system compliance assessments. In particular, it contains any identified deviations from compliance requirements, as well as measures to correct the situation. | <ul><li itemprop="description">The Compliance Review documents the results of regular process and system compliance assessments. In particular, it contains any identified deviations from compliance requirements, as well as measures to correct the situation. | ||
</li></ul> | </li></ul> | ||
<p><b><span id="Enterprise_Policies_and_Regulations" itemprop="itemListElement">Enterprise Policies and Regulations</span></b> | |||
</p> | </p> | ||
<ul><li itemprop="description">A set of binding enterprise policies and regulations which are an important input for the <strong class="selflink">Compliance Management</strong> process. | <ul><li itemprop="description">A set of binding enterprise policies and regulations which are an important input for the <strong class="selflink">Compliance Management</strong> process. | ||
</li></ul> | </li></ul> | ||
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== Roles | Responsibilities == | == Roles | Responsibilities == | ||
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<p> </p> | <p> </p> | ||
{| | {| class="wikitable" style="background: white;" | ||
|- | |- | ||
|style=" | |+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"|'''Responsibility Matrix: ITIL Compliance Management''' | ||
|- | |- | ||
!style="background:#ffffee; width: 65%; text-align:center"| ITIL Role / Sub-Process | !style="background:#ffffee; width: 65%; text-align:center" | ITIL Role / Sub-Process | ||
! style="background:# | ! style="background:#eeeeee;" | [[Compliance Management#Compliance Manager|Compliance Manager]] | ||
|- | |- | ||
|style="text-align:left;" |[[Compliance Management|Compliance Management]]<br /> ''(no sub-processes specified)'' | |style="text-align:left;" |[[Compliance Management|Compliance Management]]<br /> ''(no sub-processes specified)'' | ||
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|} | |} | ||
'''Remarks''' | '''Remarks''' | ||
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<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Compliance Management.</span> | <span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Compliance Management.</span> | ||
==Notes== | ==Notes== | ||
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<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ | <link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_Cumplimiento" /> | ||
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<meta itemprop="dateCreated" content="2011-09-19" /> | |||
<meta itemprop="dateModified" content="2020-06-20" /> | |||
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<meta itemprop="author" content="Stefan Kempter" /> | <meta itemprop="author" content="Stefan Kempter" /> | ||
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[[Category:ITIL | [[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design|Compliance Management]][[Category:Compliance Management|!]] | ||
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Revision as of 12:43, 24 July 2020
Objective: ITIL Compliance Management aims to ensure IT services, processes and systems comply with enterprise policies and legal requirements.
Part of: Service Design
Process Owner: Compliance Manager
Process Description
Compliance management is not on the list of official ITIL 2011 processes resp. ITIL 4 practices, but compliance issues are addressed in several ITIL processes, and compliance is an increasingly important topic for IT organizations. So there are good reasons for organizations to define and implement a compliance management process, and at IT Process Maps we have decided to introduce a specific Compliance Management process as part of the ITIL® Process Map.
ITIL does not provide a detailed explanation of all aspects of Compliance Management. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.
Following the introduction of Design Coordination in ITIL 2011 the information flows have been adapted slightly. The process overview of ITIL Compliance Management (.JPG) shows the key information flows (see fig. 1).
Sub-Processes
No sub-processes are specified for ITIL Compliance Management.
Definitions
The following ITIL terms and acronyms (information objects) are used in the ITIL Compliance Management process to represent process outputs and inputs:
Compliance Register
- The Compliance Register is a tool used by the Compliance Management process to keep an overview of all compliance requirements and the measures applied to ensure their enforcement.
Compliance Review
- The Compliance Review documents the results of regular process and system compliance assessments. In particular, it contains any identified deviations from compliance requirements, as well as measures to correct the situation.
Enterprise Policies and Regulations
- A set of binding enterprise policies and regulations which are an important input for the Compliance Management process.
Roles | Responsibilities
Compliance Manager - Process Owner
- The Compliance Manager's responsibility is to ensure that standards and guidelines is followed, or that proper, consistent accounting or other practices are being employed.
- This includes to make sure that external legal requirements are fulfilled.
| ITIL Role / Sub-Process | Compliance Manager |
|---|---|
| Compliance Management (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Compliance Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Compliance Management.
Notes
By: Stefan Kempter 
, IT Process Maps.
Process Description › Definitions › Roles
