KPIs Service Validation and Testing: Difference between revisions

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'''ITIL Process''': [[ITIL Service Transition]] - [[Service Validation and Testing]]
Key Performance Indicators for [[Service Validation and Testing]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].
 
'''Source''': Key Performance Indicators for ITIL Service Validation and Testing from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]


&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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{| border="1" cellpadding="5" cellspacing="0"
{| border="1" cellpadding="5" cellspacing="0"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Validation and Testing</b></span>
|-
|-
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="65%" style="background:#ffffcc;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Percentage of failed Release Component Acceptance Tests
|Percentage of failed Release Component Acceptance Tests

Latest revision as of 16:35, 17 June 2019

KPI's Service Validation and Testing
KPI's Service Validation and Testing


Key Performance Indicators for Service Validation and Testing from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Service Validation and Testing
Key Performance Indicator (KPI) Definition
Percentage of failed Release Component Acceptance Tests
  • Percentage of release components which fail to pass acceptance tests
Number of identified Errors
  • Number of identified errors during release testing
    • per release
Time for Error Fixing
  • Time until re-submission of fixed release components
Incidents caused by New Releases
  • Number of Incidents attributable to new releases
Percentage of failed Service Acceptance Tests
  • Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off

 

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