KPIs Problem Management: Difference between revisions

From IT Process Wiki
← Older edit
Andrea (talk | contribs)
Bureaucrats, Interface administrators, Suppressors, Administrators
9,032 edits
mNo edit summary
No edit summary
 
Line 4: Line 4:
</itpmch>
</itpmch>
<imagemap>
<imagemap>
Image:ITIL-Wiki-share.jpg|right|share this page|141px
Image:ITIL-Wiki-deutsch.jpg|right|KPI's Problem Management
rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Problem_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Problem_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Problem%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
desc none
</imagemap>
<imagemap>
Image:ITIL-Wiki-deutsch.jpg|KPI's Problem Management
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Problem_Management diese Seite auf Deutsch]
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Problem_Management diese Seite auf Deutsch]
desc none
desc none
Line 16: Line 10:
<br style="clear:both;"/>
<br style="clear:both;"/>


'''ITIL Process''': [[ITIL Service Operation]] - [[Problem Management]]
Key Performance Indicators for [[Problem Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].
 
'''Source''': Key Performance Indicators for ITIL Problem Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]


&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


<p>&nbsp;</p>
<p>&nbsp;</p>
Line 26: Line 18:


{| border="1" cellpadding="5" cellspacing="0"
{| border="1" cellpadding="5" cellspacing="0"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Problem Management</b></span>
|-
|-
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="65%" style="background:#ffffcc;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Number of Problems
|Number of Problems

Latest revision as of 16:30, 17 June 2019

KPI's Problem Management
KPI's Problem Management


Key Performance Indicators for Problem Management from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Problem Management
Key Performance Indicator (KPI) Definition
Number of Problems
  • Number of Problems registered by Problem Management
    • grouped into categories
Problem Resolution Time
  • Average time for resolving Problems
    • grouped into categories
Number of unresolved Problem
  • Number of Problems where the underlying root cause is not known at a particular time
Number of Incidents per Known Problem
  • Number of reported Incidents linked to the same Problem after problem identification
Time until Problem Identification
  • Average time between first occurance of an Incident and identification of the underlying root cause
Problem Resolution Effort
  • Average work effort for resolving Problems
    • grouped into categories

 

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=KPIs_Problem_Management&oldid=9193"