Checklist Protocol SLA Review: Difference between revisions
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'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Service Level Management | '''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Service Level Management | ||
'''Source''': Checklist "Report SLA Review" from the [https://en.it-processmaps.com/products/ | '''Source''': Checklist "Report SLA Review" from the ITIL Process Map V2 | ⯈ [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | ||
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<html><a rel="author" href="https:// | <html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html> | ||
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Latest revision as of 20:03, 29 March 2019
ITIL Process: ITIL Service Design - Service Level Management
Checklist Category: ITIL Templates - Service Level Management
Source: Checklist "Report SLA Review" from the ITIL Process Map V2 | ⯈ ITIL Process Map V3
The following information is recorded within the report of the SLA review:
- Name of the IT Service under review
- Date and time of the review
- Person in charge of the review
- Participants
- Client-side
- IT Organization
- Summary presentation of the measured Service quality
- Report on unusual situations
- Satisfaction regarding Service quality on the client-side
- Suggestions for changes to the IT Service
- From the client viewpoint
- Short-term (e.g. due to current problems)
- Medium and long-term (e.g. due to a changed business strategy, a predictable increase in volume, ...)
- From the IT viewpoint (e.g. new technical solutions are available, cost-optimization, ...)
- From the client viewpoint
- Measures agreed during the review for enhancements of the Service quality or changes to the Service
- Description
- Person in charge
- Target date
By: Stefan Kempter 
, IT Process Maps.
