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Revision as of 15:23, 25 April 2018

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DE - ES - Checklist ITIL Capacity Plan - Template ITIL Capacity Plan


Definition: The Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets.

ITIL Process: ITIL Service Design - Capacity Management

Checklist Category: Templates ITIL 2011

 

Capacity Plan - Contents

ITIL Capacity Plan
Fig. 1: ITIL Capacity Plan: Definition and information flow (view full size)

 

Typically, the Capacity Plan contains the following information:

 

Part I: Business scenarios

Known business initiatives

  1. Description of the initiative
  2. Likely impact on service/ resource capacity and performance
  3. Proposed measures to cope with extra demand for IT services and resources
    1. Medium- to long-term proposals
    2. Short-term measures (details on ongoing measures or proposals entering the concrete planning phase are included in section 5 of this template)

Known business volume forecasts

  1. Affected service(s)
  2. Type of business volume
  3. Likely impact on service/ resource capacity and performance
  4. Proposed measures to cope with extra demand for IT services and resources
    1. Medium- to long-term proposals
    2. Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 5)

 

Part II: Forecast of service utilization and performance

The second part of the Capacity Plan includes details an all service levels monitored by Capacity Management.

Assumptions and database

Assumptions and data on which the forecast is based.

  1. Trends in service utilization and performance based on current and historic data (short-, medium- and long-term)
  2. Capacity and performance thresholds about to be reached
  3. Exceptional deviations from the baseline
  4. Forecast data for service utilization from the business side

Forecasts

Short-, medium- and long-term forecasts for service utilization and performance.

Measures to cope with extra demand

Proposed measures to cope with extra demand for IT services and resources.

  1. Medium- to long-term proposals
  2. Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 5)

 

Forecast of resource utilization and performance

This section of the Capacity Plan includes details an all IT resources/ components monitored by Capacity Management.

Assumptions and database

Assumptions and data on which the forecast is based.

  1. Trends in resource utilization and performance based on current and historic data (short-, medium- and long-term)
  2. Capacity and performance thresholds about to be reached
  3. Exceptional deviations from the baseline
  4. Forecast data for service utilization from the business side

Forecasts

Short-, medium- and long-term forecasts for resource utilization and performance.

Measures to cope with extra demand

Proposed measures to cope with extra demand for IT resources.

  1. Medium- to long-term proposals
  2. Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 5)

 

Part IV: Other potential impacts on service capacity and performance

  1. Impact of (changes to) agreed availability, continuity and other service level targets
  2. Impact of regulatory, contractual or organizational changes
  3. Impact of new technologies and techniques becoming available

 

Part V: Initiatives to adjust service capacity and performance

Overview of planned and ongoing initiatives to adjust service capacity and performance.

  1. Service name
  2. Person in charge of the service
  3. Person in charge of the initiative to adjust capacities/ performance
  4. Reason/ business case for the measure
  5. Details on the measure
    1. Affected infrastructure components
    2. Activities to be carried out
    3. Time schedule
    4. Costs and resources
    5. Possible alternatives
    6. Current status

 

Notes

Is based on: Checklist "ITIL Capacity Plan" from the ITIL Process Map

By:  Stefan Kempter , IT Process Maps.

 

Definition › Capacity Plan: Contents › Business scenarios › Service utilization › Resource utilization

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