ITIL KPIs Continual Service Improvement: Difference between revisions

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<td>Author:</td>
<td>Author:</td>
<td><span itemprop="author">Andrea Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> &nbsp;&nbsp; <a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></td>
<td><span itemprop="author">Andrea Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> &nbsp;&nbsp; <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></td>
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Revision as of 10:46, 28 April 2017

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DE - ES - ITIL KPI's Continual Service Improvement CSIdiese Seite auf Deutschesta página en español
DE - ES - ITIL KPI's Continual Service Improvement CSI


ITIL Process: CSI - Continual Service Improvement according to ITIL 2011

Source: Key Performance Indicators for ITIL CSI from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

ITIL KPIs Service Review

Key Performance Indicator (KPI) Definition
Number of Service Reviews
  • Number of formal Service Reviews carried out during the reporting period
Number of identified Weaknesses
  • Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives

 

 

ITIL KPIs Process Evaluation

Key Performance Indicator (KPI) Definition
Number of Process Benchmarkings, Maturity Assessments, and Audits
  • Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period
Number of Process Evaluations
  • Number of formal Service Evaluations carried out
Number of identified Weaknesses
  • Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
Number of CSI Initiatives
  • Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations
Number of completed CSI Initiatives
  • Number of CSI initiatives which were completed during the reporting period

 

 

ITIL KPIs Definition of CSI Initiatives

Key Performance Indicator (KPI) Definition
Number of CSI Initiatives
  • Number of CSI initiatives, resulting from identified weaknesses during Service and Process Evaluation
Number of completed CSI Initiatives
  • Number of CSI initiatives which were completed during the reporting period

 

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